FAQs
What is the delivery time estimate?
When an order for postcards or letters is submitted, it will give you a one hour window to cancel before it's processed and printed.  Orders after 10a...
Do You Offer Nonprofit Pricing?
Unfortunately we currently do not, but our pricing is very competitive for all print marketing, considering all our mail pieces can be unique (no mass...
Do prices include postage?
Yes, All prices are inclusive of postage.
What Countries Are Not Available For "International" Mailing?
Countries we currently are not sending to per USPS | Last Updated: 3/3/2022 • Algeria • Argentina • Australia • Azerbaijan • Bahrain • Bangladesh •...
Is the handwriting real?
We use special handwritten fonts that are augmented with an AI to randomize pen pressure, line angle, glyphs and more. It is not an actual pen or pers...
Do you use recycled paper?
Our letters and postcards use recycled paper with between 10% and 100% PCW material.
Why don't you offer EDDM? It's cheaper!
EDDM or Every Door Direct Mail can be a useful tool for many businesses, but it's not the perfect fit for everyone.  To help you understand why Thanks...
What cardstock or weight do you use?
4x6 & 6x9 Postcards are 120# (14PT) gloss cover, UV coated and full bleed.
How Do I Add Spouse/Second Name/Business Name To The Postage?
note: In your csv file, the header is ' company .' Whenever you add, upload, or set a recipient, you can use the '2nd Contact' field. This name will...
My Recipient Address Is Wrong?
'No Stat Addresses' are labeled by the USPS as 'inactive' ( or, vacant .) Thanks.io blocks these addresses from mailing lists by default, since they ...
The colors are wrong on my mailer!
If you want the colors on your printed mailer to be as accurate as possible, you will need to use a CMYK Color Palette.  To make a long story short, t...
Does thanks.io work in Canada?
We send mail to Canada at the international rate which can be seen at: https://www.thanks.io/pricing There are some services that do not work in Ca...
How do I cancel my account?
thanks.io has no contracts, so you can change your subscription preferences at any time. However you will only receive your signup bonus once (when yo...
Can I edit an order?
Once an order is placed, it cannot be edited. You will need to cancel the order before it's sent, and re-create it. You are never charged for anythi...
My card was delivered with smudges, what gives??
Smudges sometimes appear on the finished card after the card has been handled in the USPS sorting facilities.  Although out of our control, our printe...
When Do Orders Ship?
Postcard & Letter Orders When an order for postcards or letters is submitted, it will give you a one hour window to cancel before it's processed and p...
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