Order Details, Tracking, Proofs & Error Reports

View order details, including print proof, order status, individual print proofs, & errors.

Whenever an order has been successfully placed in thanks, the summary is shown on the dashboard. Click the details button to open them:

Download a PDF preview or proof at the upper left of order details:

The 'Delivery Summary' will report all known information reported from the USPS on this order.

• Processing - Order is processed and in queue for printing at printer facility.

• Printed - Order is printed and mailed.

• In Transit - The mail piece is being processed at the entry/origin facility by USPS.

• In Local Area - The mail piece is being processed at the destination facility by USPS.

• Out for delivery/Delivered - The mail piece has been green lit for delivery at the recipient's nearest postal facility. The mail piece should reach the mailbox within 1-2 business days of this tracking event depending on USPS schedule.

• Re-routed - The mail piece is re-routed by USPS due to recipient change of address, address errors, or USPS relabeling of barcode/ID tag area.

• Returned - The mail piece is being returned by USPS to sender due to barcode, ID tag area, or address errors.

• Total Failed - The mail piece failed and was not printed. Please see the details of the order for the individual reason the mail piece was not printed and mailed.

Each recipient in the order has their own row of data listed in 'Order Items' after the order is printed:

Click on the 'View' link in the Back Message column to view the PDF proof for that recipient.

Click 'Resend' to open the thanks wizard with their recipient data pre-loaded. Unfortunately, designs are not saved here at this time. When clicking re-send, the only item that will pre-populate on the wizard step will be the recipient data.

Note: when viewing an individual proof, do not scan the QR code! It will register a scan for that person that cannot be deleted.

Errors will be shown with their specific error message in the Order Items list.

Thanks will stop a mailer from being sent if it encounters an error due to the following:

• Another mailer sent to this address in the last 36 hours (duplicate protection.)

• 'no-stat' addresses are properties the USPS describes as vacant and are unlikely to be delivered.

• Incorrect address: Some component of the mailing address is bad, be it an error or typo with the street, city, state, or zip.

Note: some safeties like duplicate protection can be disabled by us, but you will be responsible for accidental mailings. Contact support with your request: support@thanks.io

Unsure if your error is legit?
In most cases, there's something wrong with the address. Check it listed to the left of the page to ensure it's showing a Street, City, ST, Zip. Check your address with the USPS here: https://tools.usps.com/zip-code-lookup.htm?byaddress

You can filter your order items to show ONLY errors, or QR scans. Just pick your filter type at the top: