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Send Wizard and Order Errors

Symptom: Send Mail Wizard is stuck and won't advance​

  1. Scroll up on the current step to check for validation errors. A red warning message or highlighted field usually blocks the Continue button.
  2. Confirm you have selected both an Image Template and a Message Template. Both are required before the wizard advances to the recipient step.
  3. Confirm at least one recipient is added with a valid physical address.
  4. If the Place Order button is greyed out, check the order summary for any flagged rows - invalid addresses are shown with a warning icon. Remove or fix those rows before placing the order.
  5. Try refreshing the page and starting the wizard again. The wizard does not save progress, so you will need to re-enter your choices.

Symptom: Still getting an error after removing a recipient​

  1. After removing the problem recipient, scroll through the remaining recipient list to confirm no other rows are flagged.
  2. If the error message is about a specific field (e.g., address format), click Edit on each remaining recipient and verify the address is complete.
  3. If the error persists after cleaning up recipients, try submitting a smaller batch (e.g., send in two batches) to isolate the problem row.
  4. If you cannot identify the cause, contact support and share the error message text.

Symptom: Need to resend a corrected mailing after an order went out with mistakes​

  1. Go to the dashboard and click Orders.
  2. Find the original order and click Details.
  3. In the Order Items section, find the recipient row and click Resend.
  4. The Send Mail Wizard opens with the recipient's address pre-loaded. Select the corrected Image Template and Message Template, then place the new order.
note

The original order cannot be changed once placed. Resend creates a brand-new order. Standard per-piece costs apply to the resend.