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Campaign Not Triggering

Symptom: Campaign is set up but no mail sent​

  1. Open Campaigns in the sidebar and click the campaign (campaigns are listed by mailing list). On the campaign page, check that the action reads Running, not Paused. Flip its switch, or use Start all, to start it; starting asks you to confirm because it mails real cards.
  2. If an action won't start, check its message for %REPLACE_THIS%. An action stays paused until that placeholder is replaced in its message, and Start all skips it.
  3. Confirm the action has a design and a message. Click the action to open it, and on the What step check that it uses a creative with both a front and a message, or a front and message chosen under Separate front & message. See Creatives.
  4. Confirm the mailing list has recipients that are not all undeliverable or suppressed. On the list, switch on Undeliverable only to check.
  5. For Days After Added campaigns, confirm the delay period has elapsed for the recipients in the list.
  6. Check Settings → Payment Method (click your name in the top right, then Payment Method). If recent automation charges failed, a warning there says your automated campaigns are paused; update your card to resume them. Review Settings → Billing History for failed charges.

Symptom: Campaign fired for some recipients but not others​

  1. Check each skipped recipient for an undeliverable address (shown with a warning on the list) or suppression list membership.
  2. Check whether skipped recipients were mailed within the last 36 hours - Duplicate Prevention will block them. To see what a campaign actually sent, use View orders on the campaign page, or filter Reports → Orders by campaign.
  3. For Birthday/Holiday campaigns, confirm skipped recipients have valid birth dates or that the target date is set correctly.

Symptom: "Duplicate Prevented" on expected campaign orders​

Duplicate Prevention is working as intended - the recipient received mail within the last 36 hours. To avoid this:

  1. Stagger campaign timing so recipients aren't targeted by two campaigns within the same 36-hour window.
  2. Check whether a recipient appears in the source list more than once.

Symptom: evenFLOW campaign paused unexpectedly​

  1. Check whether the list still has eligible recipients. Add new recipients to resume.
  2. If you want the campaign to loop after exhausting the list, enable the loop option in the evenFLOW settings.