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Upgrading or Downgrading Your Plan

How to change your plan​

  1. Click your name in the top right of the dashboard and choose Subscription Plan (Settings → Subscription Plan).
  2. The page shows your Current plan at the top. In the Change Plan card, pick the plan you want. Each plan card shows its price and features, with Current plan and Most popular badges. Where yearly billing is offered, use the Monthly / Yearly switch to see the yearly plans.
  3. Click Save Changes.
  4. Confirm the change:
    • Moving to a paid plan asks "Change to [plan]?" and names the card that is charged for the new plan today, less a credit for any unused time on your current plan. Click Yes, Change Plan to go ahead.
    • Moving to Free first offers a meeting with the team (Schedule a Meeting) or Nah, Just Cancel. If Zapier is connected, you are then asked whether to Remove Zapier or Leave Zapier Running. Closing either dialog, or clicking Keep my plan, stops the downgrade.

On upgrade, you immediately gain access to the new tier's features. On downgrade, features that aren't included in the lower tier are deactivated at the next billing cycle.

A few things can stop a plan change from this page:

  • No card on file - the page asks you to add one first, with an Add Payment Method button. See Managing Payment Methods.
  • Unsettled orders - plan changes are not available while you have unsettled orders. Try again once they settle.
  • Managed plans - yearly, Professional, Enterprise, and some other plans are changed by the team. The page says so; chat with us or email support@thanks.io.
  • Complimentary plans - there is nothing to change, so Subscription Plan doesn't appear in your settings menu.

Subscription Plan is a main-account page. Switch to your main account first if a sub-account is active.

What to expect on downgrade​

If you downgrade from Business to Free:

  • Any automation that is still running, including Zapier and automated campaigns, must be paused by you to stop future orders. The page reminds you after the downgrade.
  • Campaigns, QR tracking, webhooks, subaccounts, and other Business-only features are deactivated
  • API access remains active - the API is available on all plans
  • Existing mailing lists, templates, and orders remain accessible

Tips​

  • Upgrade at any time - changes take effect immediately.
  • If you want to downgrade mid-cycle, wait until near the end of your billing period to maximize value from your current plan.
  • Contact support for Enterprise pricing.