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Managing Payment Methods

Update the credit card on file and download invoices from the Billing section of your account.

Add or update a payment method​

  1. Go to Account → Billing.
  2. Click the Payment Method tab.
  3. Enter your new card details and click Update.
Saving a new card replaces the existing one

There is no option to remove a payment method without replacing it. The new card takes effect immediately and is used for all future charges.

Download invoices​

  1. Go to Account → Billing and click the Billing History tab.
  2. Find the invoice and click Download to save it as a PDF.

Transaction history​

thanks.io tracks every credit and charge to your account. To view your full transaction history:

  1. Go to Account → Billing and click the Billing History tab, or navigate directly to dashboard.thanks.io/profile/billing/history.
  2. All past purchases, credit additions, and any refunds or credits applied to your account are listed here.

Download a billing statement​

To download a monthly billing statement:

  1. On the Billing History page, scroll down to the Billing Statements section.
  2. Find the month you need and click to download.

To have your company details appear on the statement, fill in the Company Information form on the right side of the page.

Tips & best practices
  • Keep your payment method up to date to avoid failed charges that could pause your account.
  • All subaccount charges roll up to the parent account's payment method.
  • Contact support if you believe a charge is incorrect.