Credits, Balance & Auto-Recharge
What are credits?
Credits are your account balance in thanks.io. They are used to pay for every order you place - postcards, letters, notecards, and other mail pieces all deduct from your credit balance.
Your current credit balance is shown in the top right corner of every page in the thanks.io dashboard.
When you purchase a Business Plan subscription, your first month's fee is credited back to your account as thanks.io credits.
Adding credits manually
- Go to Account → Billing and click the Payment Method tab.
- Under Add Credits, select an amount from the dropdown or type in a custom amount (minimum $10, maximum $5,000).
- Click Add Credits Now. Your card on file is charged immediately and the credits are added to your balance right away.
Auto-Recharge
Auto-Recharge keeps your account funded automatically so your campaigns never pause unexpectedly.
When your credit balance drops to $0, thanks.io automatically charges your card the amount you have set and adds it to your balance.
You can now disable Auto-Recharge from Billing settings.
Disabling auto-recharge means mailers can stop once your balance goes below $0. Keep credits available or add funds manually to avoid delivery interruptions.
To set or update your Auto-Recharge amount:
- Go to Account → Billing and click the Payment Method tab.
- Under Auto-Recharge Setting, choose an amount from the dropdown.
- Click Save Changes.
To disable Auto-Recharge entirely, use the disable toggle in Billing settings and save your changes.
Set an amount that reflects what you expect to spend per month on direct mail.
Example: You have $52.75 in credits and an auto-recharge of $100. You send 108 postcards at $0.49 each ($52.92 total). You are $0.17 short, so your card is charged $100.17 - leaving you with a $100 credit balance after the order.
What happens when Auto-Recharge is disabled?
- Sends continue only while your balance is sufficient.
- If a send/order would push your account below $0, the send is blocked.
- You see an "auto-recharge disabled" failure message.
- You can either add credits manually with Add Credits Now or re-enable Auto-Recharge.
When you re-enable Auto-Recharge later, your previously selected recharge amount is retained.
Unrecognized charge?
A charge on your card may be from a recent automated campaign, a gift card purchase, or a direct mail order. Review your transaction history under Account → Billing → Billing History.
If you still don't recognize the charge, contact support@thanks.io.
Transferring credits from a previous account
Credits are non-transferable between accounts. If you have an old thanks.io account with a remaining balance, that balance cannot be moved to a new account automatically.
To request a transfer, contact support with both account email addresses. The support team will review and, where possible, arrange a manual credit adjustment.