# thanks.io Help Center

> Guides, FAQs, and how-tos for AI-automated direct mail. thanks.io is a direct-mail automation platform — send postcards, letters, Notecards, gift cards, and MagnaCards via dashboard, REST API, or integrations like Zapier and Make.

This file follows the llmstxt.org standard. It indexes all help documentation for thanks.io (https://help.thanks.io), a direct-mail automation platform used by 5,000+ businesses since 2017.

For specific topics: start with Getting Started for onboarding, Sending Mail for order mechanics, API for developer integration, Campaigns for automation, and FAQs for quick answers.

## Table of Contents

- [Welcome Video & "The Basics"](https://help.thanks.io/docs/01-getting-started/basics.md): If you'd like help getting going, email support@thanks.io or schedule a concierge session at https://calendly.com/thanks-io anytime.
- [Choosing a Mailer Type](https://help.thanks.io/docs/01-getting-started/choosing-a-mailer-type.md): Compare all five thanks.io mailer types - postcards, letters, Notecards, gift cards, and MagnaCards - and decide which fits your use case.
- [Dashboard Tour](https://help.thanks.io/docs/01-getting-started/dashboard-tour.md): A quick tour of the thanks.io dashboard - find Send Mail Wizard, Mailing Lists, Automated Campaigns, Templates, QR Analytics, Integrations, and more.
- [Send Your First Mailer](https://help.thanks.io/docs/01-getting-started/sign-up-and-first-send.md): Create a thanks.io account, complete the setup wizard, and send your very first physical mailer in minutes with this step-by-step guide.
- [What is thanks.io?](https://help.thanks.io/docs/01-getting-started/what-is-thanks-io.md): Learn what thanks.io is - a direct-mail automation platform for sending postcards, letters, notecards, gift cards, and MagnaCards at scale.
- [Absentee Owner Outreach](https://help.thanks.io/docs/02-playbooks/absentee-owner-outreach.md): Target property owners who live away from their investment - a high-value audience for listing opportunities and property management.
- [AI Handwritten Insurance Newsletters](https://help.thanks.io/docs/02-playbooks/ai-handwritten-insurance-newsletters.md): Use AI to write and send personalized handwritten-style monthly newsletters to your entire insurance book of business - automatically.
- [Automated Real Estate Campaigns](https://help.thanks.io/docs/02-playbooks/automated-real-estate-campaigns-webinar.md): A full walkthrough of automated real estate mail campaigns - from Neighbor Blast to drip sequences - recorded from the Mail Room webinar.
- [AI Generated Real Estate CMA Letters](https://help.thanks.io/docs/02-playbooks/cma-letters.md): Use thanks.io's AI message generation to send personalized Comparative Market Analysis letters to homeowners - automatically.
- [Getting Started with Default Campaigns](https://help.thanks.io/playbooks/default-campaigns.md): Pre-built automated campaigns for real estate agents that activate when you add recipients to mailing lists.
- [Automated Follow-Ups on Delivery](https://help.thanks.io/docs/02-playbooks/delivery-followup.md): Trigger automated texts or emails in your CRM when a mail piece is delivered - one of the most powerful ways to time your follow-up perfectly.
- [Drip to Past Customers](https://help.thanks.io/docs/02-playbooks/drip-past-customers.md): Re-engage your existing customer base with an automated drip sequence - the most cost-effective mail campaign you can run.
- [Farming with evenFLOW](https://help.thanks.io/docs/02-playbooks/farming-with-evenflow.md): Build long-term farm presence in a neighborhood or territory by sending a consistent stream of mail without blowing your monthly budget in one go.
- [Your First 100 Mailers](https://help.thanks.io/docs/02-playbooks/first-100-mailers.md): A quick-start playbook for your first direct mail campaign - who to send to, what to say, and how to know if it worked.
- [Golden Letters](https://help.thanks.io/docs/02-playbooks/golden-letters.md): A high-touch handwritten-style letter sequence targeting your top prospects - the play that consistently generates listing appointments.
- [Highest Converting Real Estate Postcard](https://help.thanks.io/docs/02-playbooks/highest-converting-postcard.md): A breakdown of the postcard design and message approach that consistently produces the highest response rates for real estate agents.
- [Strategies & Playbooks](https://help.thanks.io/docs/02-playbooks/playbooks-index.md): Not sure what to send? Browse proven plays for real estate, insurance, local services, and e-commerce - each one designed to get a real return on y...
- [Just Rented Postcard](https://help.thanks.io/docs/02-playbooks/just-rented-postcard.md): Announce a new rental to the neighborhood or your landlord list - generate leads from nearby owners who may want a property manager.
- [Mail + Text Sequence](https://help.thanks.io/docs/02-playbooks/mail-then-text.md): Pair a physical mailer with an SMS follow-up 3 days after estimated delivery - a two-channel sequence that consistently lifts response rates.
- [Monthly Newsletter Campaign](https://help.thanks.io/docs/02-playbooks/monthly-newsletter-campaign.md): Stay top of mind with your book of business by sending a monthly PDF newsletter as a physical letter - every month.
- [Neighbor Blast for Home Services](https://help.thanks.io/docs/02-playbooks/neighbor-blast-home-services.md): Turn every completed job into more business by automatically mailing the surrounding neighbors.
- [Neighbor Blast - Just Listed / Just Sold](https://help.thanks.io/docs/02-playbooks/neighbor-blast-just-listed.md): Announce a listing or recent sale to the entire neighborhood automatically - with a photo of the property on the postcard.
- [QR Scan → Call Follow-up](https://help.thanks.io/docs/02-playbooks/qr-scan-followup.md): Turn every QR code scan into an immediate warm-lead follow-up - automatically move scanners into a call list and reach out within 24 hours.
- [Postcard & Gift Card Templates for Roofers](https://help.thanks.io/docs/02-playbooks/roofer-templates.md): Ready-made postcard and gift card templates designed for roofing companies to market services and reward referrals.
- [Tip - Start By Mailing People You Already Know](https://help.thanks.io/docs/02-playbooks/start-automating.md): It's easier and more efficient to generate more business from the leads, customers and clients you already have.
- [T65 Medicare Birthday Campaign](https://help.thanks.io/docs/02-playbooks/t65-birthday-campaign.md): Automatically reach prospects who are turning 65 with a well-timed mailer during their Medicare Initial Enrollment Period.
- [Send Mail Wizard Walkthrough](https://help.thanks.io/docs/03-sending-mail/card-builder-walkthrough.md): Step-by-step guide to the thanks.io Send Mail Wizard - design your mail, add recipients, choose postage, and place your order.
- [International Delivery](https://help.thanks.io/docs/03-sending-mail/international-delivery.md): Send postcards, letters, Notecards, Gift Cards, and MagnaCards internationally - delivery times, pricing, and address requirements.
- [Gift Cards](https://help.thanks.io/docs/03-sending-mail/mailer-types/gift-cards.md): Send branded physical gift cards by mail with a real postage stamp and QR code redemption - ideal for customer appreciation and win-back offers.
- [Letters](https://help.thanks.io/docs/03-sending-mail/mailer-types/letters.md): Send windowed or windowless 8.5×11 letters - ideal for formal communications, long-form content, nonprofits, and multi-page PDFs.
- [MagnaCards](https://help.thanks.io/docs/03-sending-mail/mailer-types/magnacards.md): Send 6×9 magnetic postcards that stick to refrigerators and metal surfaces - thanks.io's highest-staying-power mailer for real estate and local ser...
- [Notecards](https://help.thanks.io/docs/03-sending-mail/mailer-types/notecards.md): Send 5.5x8.5 folded Notecards with a real postage stamp - the premium thanks.io format for personal thank-yous and high-value relationship building.
- [Postcards](https://help.thanks.io/docs/03-sending-mail/mailer-types/postcards.md): Send full-bleed postcards in 4×6, 6×9, or 6×11 sizes - the most popular and cost-efficient thanks.io mailer type.
- [Send a PDF Letter](https://help.thanks.io/docs/03-sending-mail/mailer-types/send-pdf-letter.md): Upload any PDF as a windowed or windowless letter - the complete step-by-step guide for sending newsletters, insurance documents, CMA reports, and ...
- [Postage Options](https://help.thanks.io/docs/03-sending-mail/postage-options.md): Compare Standard and First Class postage on thanks.io - delivery times, tracking, return-to-sender, and when to choose each.
- [Postal Protect®](https://help.thanks.io/docs/03-sending-mail/postal-protect.md): Learn about Postal Protect® - the proprietary coating applied to your mail to prevent smudging during USPS processing.
- [Single Send Overview](https://help.thanks.io/docs/03-sending-mail/single-send-overview.md): Understand what a single send is, when to use it versus a campaign, and how bulk single sends work via CSV upload.
- [Add-to-List Webhooks](https://help.thanks.io/docs/04-mailing-lists/add-to-list-webhooks.md): Add contacts from any CRM that supports outbound webhooks directly to a thanks.io mailing list - no Zapier needed.
- [Address Collection Landing Pages](https://help.thanks.io/docs/04-mailing-lists/address-collection-landing-pages.md): Create a simple hosted form to collect mailing addresses directly into a list. Can also be used as a QR code destination in a mail piece.
- [CSV Upload & Format](https://help.thanks.io/docs/04-mailing-lists/csv-upload-and-format.md): Upload a CSV to populate a mailing list. Learn required columns, optional fields, and the step-by-step upload process.
- [Duplicate Prevention](https://help.thanks.io/docs/04-mailing-lists/duplicate-prevention.md): Duplicate Prevention automatically skips repeated sends to the same recipient within a 36-hour window - so recipients don't get the same piece twice.
- [Exporting Lists](https://help.thanks.io/docs/04-mailing-lists/exporting-lists.md): Export any mailing list to CSV - including recipient details, address verification status, and optional engagement data.
- [Moving Contacts Between Lists](https://help.thanks.io/docs/04-mailing-lists/moving-contacts-between-lists.md): Select one or more recipients in a mailing list and move them to a different list in a few clicks.
- [Mailing Lists Overview](https://help.thanks.io/docs/04-mailing-lists/mailing-lists-overview.md): A mailing list is a collection of recipients you send mail to. Learn how to create, upload, search, filter, and manage lists.
- [Radius Search - Purchase a Mailing List](https://help.thanks.io/docs/04-mailing-lists/radius-search.md): Purchase a targeted mailing list using thanks.io's built-in Radius Search. Filter by demographics like renters, absentee owners, new homeowners, an...
- [Skip Tracing a Mailing List](https://help.thanks.io/docs/04-mailing-lists/skip-tracing.md): Use thanks.io's Append Entire List feature to enrich an existing mailing list with phone numbers, email addresses, names, and verified mailing addr...
- [Sourcing Custom Mailing Lists (Datazapp)](https://help.thanks.io/docs/04-mailing-lists/sourcing-custom-lists.md): When the built-in Radius Search isn't specific enough, use Datazapp to build highly targeted mailing lists and upload them to thanks.io.
- [Suppression Lists](https://help.thanks.io/docs/04-mailing-lists/suppression-lists.md): Turn any mailing list into a suppression list to permanently block those addresses from receiving mail across all orders and sub-accounts.
- [VisitorView Website Retargeting](https://help.thanks.io/docs/04-mailing-lists/visitorview-website-retargeting.md): Automatically capture website visitors as mailing list contacts using the VisitorView tracking script - no sign-up form required.
- [Branding Builder](https://help.thanks.io/docs/05-templates-and-design/branding-builder.md): Branding Builder stores your company identity - name, logo, colors, phone, email - and auto-populates it into every mailer via replacement variables.
- [Image Templates](https://help.thanks.io/docs/05-templates-and-design/image-templates.md): An Image Template is the front design of your mailer - upload a file, design in Canva, use the Dynamic Builder (postcards), or generate one with Th...
- [Message Templates](https://help.thanks.io/docs/05-templates-and-design/message-templates.md): A Message Template is a reusable message body for your mailers - including handwritten-style text, QR config, replacement variables, and AI settings.
- [Print Specs & Safe Zones](https://help.thanks.io/docs/05-templates-and-design/print-specs-and-safe-zones.md): Pixel dimensions, safe zones, bleed, and cut lines for every thanks.io mailer type.
- [Analytics Dashboard](https://help.thanks.io/docs/06-account-settings/analytics-dashboard.md): Understand the thanks.io Analytics dashboard - QR scan rates, send totals, and performance by template and mailing list.
- [Audit Log](https://help.thanks.io/docs/06-account-settings/audit-log.md): The Audit Log records every API call, dashboard action, webhook event, and login on your account for debugging and compliance review.
- [Data and Privacy](https://help.thanks.io/docs/06-account-settings/data-and-privacy.md): How thanks.io handles your account data, recipient data, and privacy settings.
- [Exporting Reports](https://help.thanks.io/docs/06-account-settings/exporting-reports.md): Export order history, delivery stats, QR scan reports, and mailing list data from your thanks.io account.
- [Account Notifications](https://help.thanks.io/docs/06-account-settings/notifications.md): Configure which email notifications thanks.io sends you - delivery confirmations, QR scan alerts, and mailer report emails.
- [Order Error Settings](https://help.thanks.io/docs/06-account-settings/order-error-settings.md): Control how thanks.io handles duplicate sends and vacant address errors in your orders.
- [Profile and Security](https://help.thanks.io/docs/06-account-settings/profile-and-security.md): Manage your thanks.io account profile, change your email or password, and enable two-factor authentication.
- [AI Fonts & Realism Mode](https://help.thanks.io/docs/07-ai-and-personalization/ai-fonts-and-realism-mode.md): AI Fonts randomizes character spacing so every piece looks unique. Realism Mode adds crossouts and imperfections for maximum authenticity.
- [Tips for Writing AI Newsletter Prompts](https://help.thanks.io/docs/07-ai-and-personalization/ai-newsletter-prompt-tips.md): How to write better AI prompts in thanks.io so your newsletters feel personal and relevant to each recipient.
- [ThanksAI Studio](https://help.thanks.io/docs/07-ai-and-personalization/creative-generation.md): ThanksAI Studio auto-builds mailer creatives with AI. Give it a prompt and it generates print-ready front images for postcards, letters, notecards,...
- [Dynamic Images (Street View)](https://help.thanks.io/docs/07-ai-and-personalization/dynamic-images.md): Personalize the visual side of your mailer with Google Street View, Subject Property photos, and hyper-personalization options.
- [Rate My Content](https://help.thanks.io/docs/07-ai-and-personalization/rate-my-content.md): Rate My Content scores your message 1-10 on Personalization, Call to Action, Readability, and Tone, and suggests improvements.
- [Replacement Variables](https://help.thanks.io/docs/07-ai-and-personalization/replacement-variables.md): Replacement variables let you personalize mailer content with recipient data, your branding, and custom fields automatically.
- [API Test Mode](https://help.thanks.io/api/api-test-mode-auto-cancels-orders.md): API Test Mode can be enabled or disabled in your API settings. When test mode is on, any orders placed via Zapier or the API will be **automaticall...
- [Authorization Headers](https://help.thanks.io/api/authorization-headers.md): When making API calls or setting up webhooks, use the following headers to authorize your connection.
- [Finding Mailing List, Image Template & Message Template IDs](https://help.thanks.io/api/finding-template-ids.md): When using the API, you will often need to reference specific IDs for mailing lists, image templates, and message templates.
- [Generate an API Key](https://help.thanks.io/api/generate-an-api-key.md): You can generate an API key at any time by clicking the gear icon at the top right of your dashboard and selecting **API Access**.
- [API & Developer Documentation](https://help.thanks.io/api/overview.md): The thanks.io REST API and full developer documentation - including authentication, API tokens, webhooks, rate limits, code examples, and endpoint ...
- [Birthday & Holiday Campaigns](https://help.thanks.io/docs/09-campaigns/birthday-and-holiday.md): Automatically send mail on a recipient's birthday or a calendar holiday. Great for customer appreciation and seasonal promotions.
- [Chaining Automated Campaigns & Automations](https://help.thanks.io/docs/09-campaigns/chaining-and-actions.md): Chain automated campaigns together using Move Recipient on Send to build multi-step automated sequences.
- [Days After Added](https://help.thanks.io/docs/09-campaigns/days-after-added.md): Automatically mail a recipient a set number of days after they are added to a list. Ideal for welcome series and drip nurture.
- [evenFLOW Daily Limit](https://help.thanks.io/docs/09-campaigns/evenflow-daily-limit.md): evenFLOW sends a fixed number of pieces per day from a list. Ideal for sustained, budget-controlled outreach.
- [Neighbor Blast](https://help.thanks.io/docs/09-campaigns/neighbor-blast.md): Neighbor Blast automatically mails to the neighbors of a target address. Used for real estate farming and local service marketing.
- [Automated Campaigns Overview](https://help.thanks.io/campaigns/overview.md): Automated Campaigns automatically turn list membership into mail orders using rules you define.
- [Campaign Preview & Analytics](https://help.thanks.io/docs/09-campaigns/campaign-preview-and-analytics.md): Preview an automation before enabling, and track sends, delivery status, and engagement across your active automated campaigns.
- [Address Verification](https://help.thanks.io/docs/10-faqs/faq-address-verification.md): Answers to common questions about how address verification works, why addresses fail, and how to fix them.
- [AI & Personalization](https://help.thanks.io/docs/10-faqs/faq-ai-and-personalization.md): Answers to common questions about Rate My Content, replacement variables, AI Fonts, Realism Mode, and ThanksAI Studio.
- [API & Webhooks](https://help.thanks.io/docs/10-faqs/faq-api-and-webhooks.md): Answers to common questions about the thanks.io REST API, authentication, webhooks, rate limits, and the MCP server.
- [Billing](https://help.thanks.io/docs/10-faqs/faq-billing.md): Answers to common questions about plans, pricing, invoices, data services, and how charges work.
- [Automated Campaigns](https://help.thanks.io/docs/10-faqs/faq-campaigns.md): Answers to common questions about campaign types, evenFLOW, Neighbor Blast, pausing, and plan availability.
- [CSV Upload](https://help.thanks.io/docs/10-faqs/faq-csv-upload.md): Answers to common questions about CSV format requirements, required columns, custom fields, duplicates, and address errors.
- [Duplicates & Suppression](https://help.thanks.io/docs/10-faqs/faq-duplicates-and-suppression.md): Answers to common questions about Duplicate Prevention, the 36-hour window, Suppression Lists, and how they differ.
- [Handwriting & Fonts](https://help.thanks.io/faqs/handwriting-and-fonts.md): Answers to common questions about handwriting-style rendering, AI Fonts, Realism Mode, white ink, and font customization.
- [Healthcare & HIPAA](https://help.thanks.io/docs/10-faqs/faq-healthcare-and-hipaa.md): Answers to common questions from healthcare providers about HIPAA, PHI, and acceptable thanks.io use cases.
- [Integrations](https://help.thanks.io/docs/10-faqs/faq-integrations.md): Answers to common questions about thanks.io integrations including Canva, HubSpot, Zapier, Shopify, n8n, and the embed widget.
- [Postage & Shipping](https://help.thanks.io/faqs/postage-and-shipping.md): Answers to the most common questions about postage classes, delivery times, international delivery, and tracking.
- [Privacy & Compliance](https://help.thanks.io/docs/10-faqs/faq-privacy-and-compliance.md): Answers to common questions about how thanks.io handles recipient data, scan retention, opt-outs, and account deletion.
- [QR Codes](https://help.thanks.io/docs/10-faqs/faq-qr-codes.md): Answers to common questions about adding QR codes to mailers, tracking scans, notifications, and the Global Scan List.
- [Subaccounts](https://help.thanks.io/docs/10-faqs/faq-subaccounts.md): Answers to common questions about creating subaccounts, billing, permissions, and switching between accounts.
- [Templates & Design](https://help.thanks.io/docs/10-faqs/faq-templates-and-design.md): Answers to common questions about Image Templates, Message Templates, Canva sync, dimensions, and the Branding Builder.
- [Glossary](https://help.thanks.io/docs/11-glossary/glossary.md): Definitions for product-specific terms used across thanks.io documentation.
- [Bold Trail / kvCORE Integration](https://help.thanks.io/docs/12-integrations/bold-trail-kvcore.md): Trigger thanks.io sends from Bold Trail and kvCORE real estate CRMs using outbound webhooks or Zapier.
- [Canva Integration](https://help.thanks.io/docs/12-integrations/canva.md): Design your mailer in Canva and publish it directly to thanks.io as an Image Template - available on all plans including Free.
- [Email Integration](https://help.thanks.io/docs/12-integrations/email-integration.md): Trigger thanks.io mail sends by sending a specially formatted email - no API or coding required.
- [Follow Up Boss Integration](https://help.thanks.io/docs/12-integrations/follow-up-boss.md): Connect Follow Up Boss with thanks.io using Zapier to automatically send direct mail from your real estate CRM.
- [HighLevel Integration](https://help.thanks.io/docs/12-integrations/highlevel.md): Automatically send postcards, letters, and greeting cards from HighLevel workflows using Thanks.io's native webhook integration.
- [HubSpot Integration](https://help.thanks.io/docs/12-integrations/hubspot.md): Send postcards, letters, notecards, and gift cards directly from your HubSpot CRM using the native thanks.io integration.
- [iList Integration](https://help.thanks.io/docs/12-integrations/ilist.md): Connect iList with thanks.io to send direct mail automatically from your iList account.
- [InsuredMine CRM Integration](https://help.thanks.io/docs/12-integrations/insuredmine.md): Connect InsuredMine CRM with thanks.io using the native integration or Zapier for advanced automation.
- [Make Integration](https://help.thanks.io/docs/12-integrations/make.md): Build visual automation scenarios in Make (formerly Integromat) to trigger thanks.io mail sends from hundreds of connected apps.
- [Monday.com Integration](https://help.thanks.io/docs/12-integrations/monday-com.md): Sync Monday.com board contacts to a thanks.io mailing list and trigger automated mail campaigns when board items are updated.
- [n8n Integration](https://help.thanks.io/docs/12-integrations/n8n.md): Use the thanks.io n8n node to trigger mail sends inside your n8n automation workflows - cloud or self-hosted.
- [Integrations Overview](https://help.thanks.io/docs/12-integrations/integrations-overview.md): Connect thanks.io to your CRM, e-commerce platform, or automation tools via native integrations, Zapier, Make, and the REST API.
- [Shopify (and E-commerce) Integration](https://help.thanks.io/docs/12-integrations/shopify.md): Automatically trigger thanks.io mail sends from Shopify, WooCommerce, BigCommerce, and Magento store events via Zapier or Make.
- [SureSend Integration](https://help.thanks.io/docs/12-integrations/suresend.md): Connect thanks.io with Sure Send to automatically add contacts to your mailer automations.
- [Webhook-Based CRM Integration](https://help.thanks.io/docs/12-integrations/webhook-based-crm.md): Trigger thanks.io sends from any CRM that supports outbound webhooks - Salesforce, Pipedrive, ActiveCampaign, and more.
- [Zapier Integration](https://help.thanks.io/docs/12-integrations/zapier.md): Connect thanks.io to 8,000+ apps on Zapier and trigger mail sends automatically - no code required.
- [Credits, Balance & Auto-Recharge](https://help.thanks.io/docs/13-plans-and-billing/credits-and-balance.md): How credits work, how to add them manually, and how to set up Auto-Recharge so your mailings never pause.
- [Data Services](https://help.thanks.io/docs/13-plans-and-billing/data-services.md): Pay-per-use data services on thanks.io including address append, email/phone append, VisitorView, Radius Search, and Print Protect.
- [Managing Payment Methods](https://help.thanks.io/docs/13-plans-and-billing/managing-payment-methods.md): How to add or update a payment method and access invoices on thanks.io.
- [Nonprofit Pricing](https://help.thanks.io/docs/13-plans-and-billing/nonprofit-pricing.md): Learn how qualifying nonprofit organizations can access discounted postage rates on thanks.io.
- [Per-Piece Rates](https://help.thanks.io/docs/13-plans-and-billing/per-piece-rates.md): Understand how per-piece pricing works for each mailer type, postage class, and plan tier on thanks.io.
- [Plan Comparison](https://help.thanks.io/docs/13-plans-and-billing/plan-comparison.md): Compare thanks.io plans - Free, Business, Professional, and Enterprise - to find the right fit for your sending needs and budget.
- [Pricing Overview](https://help.thanks.io/docs/13-plans-and-billing/pricing-overview.md): Overview of thanks.io's four pricing tiers, plan fees, per-piece costs, and key features included at each tier.
- [Upgrading or Downgrading Your Plan](https://help.thanks.io/docs/13-plans-and-billing/upgrading-downgrading.md): How to change your thanks.io subscription plan from within the dashboard.
- [Yearly Discounts](https://help.thanks.io/docs/13-plans-and-billing/yearly-discounts.md): Save on your thanks.io subscription by switching to annual billing instead of month-to-month.
- [QR Analytics & Export](https://help.thanks.io/docs/14-qr-and-tracking/qr-analytics-and-export.md): View scan rates, scan counts, and per-campaign QR analytics. Export scan data for CRM import and reporting.
- [Dynamic QR URLs](https://help.thanks.io/docs/14-qr-and-tracking/dynamic-urls.md): Use replacement variables in your QR URL to create a unique per-recipient link on every mailer - enabling personalized landing pages and CRM pre-fill.
- [Enabling QR Codes](https://help.thanks.io/docs/14-qr-and-tracking/enabling-qr-codes.md): Add a QR code to a Message Template to make every mailer trackable. Configured once per template, applied to every piece that uses it.
- [Global Scan List](https://help.thanks.io/docs/14-qr-and-tracking/global-scan-list.md): The Global Scan List (All QR Scans) automatically aggregates every scan recipient across all mailers into one list for easy follow-up campaigns.
- [QR Scan Notifications](https://help.thanks.io/docs/14-qr-and-tracking/qr-notifications.md): Get notified instantly when a recipient scans your mailer - via email, SMS, or webhook.
- [QR Tracking Overview](https://help.thanks.io/docs/14-qr-and-tracking/qr-overview.md): Every mailer can include a unique QR code that fires real-time notifications, tracks scans in analytics, and triggers list automations.
- [Creating Subaccounts](https://help.thanks.io/docs/15-subaccounts/creating-subaccounts.md): Step-by-step guide to creating a new subaccount under your thanks.io parent account.
- [Subaccounts Overview](https://help.thanks.io/docs/15-subaccounts/subaccounts-overview.md): Subaccounts let agencies and enterprises manage multiple client accounts under one parent account - with isolated data and unified billing.
- [What is Scoped to a Subaccount](https://help.thanks.io/docs/15-subaccounts/subaccount-scoping.md): Understand which thanks.io data and settings are isolated per subaccount versus shared with the parent account.
- [Address Verification Failed](https://help.thanks.io/docs/16-troubleshooting/troubleshoot-address-verification.md): How to diagnose and fix address verification failures, stuck invalid states, and Auto Address Verification not running.
- [API Authentication Errors](https://help.thanks.io/docs/16-troubleshooting/troubleshoot-api-auth.md): How to diagnose and fix 401, 403, token creation issues, OAuth expiry, and API Testing Mode confusion.
- [Campaign Not Triggering](https://help.thanks.io/docs/16-troubleshooting/troubleshoot-campaign-not-triggering.md): How to diagnose and fix campaigns that are enabled but not sending, duplicate prevention blocks, zero-order runs, and paused evenFLOW campaigns.
- [Contact Support](https://help.thanks.io/docs/16-troubleshooting/contact-support.md): When and how to contact thanks.io support, what to include in your request, and what to expect by plan tier.
- [CSV Upload Issues](https://help.thanks.io/docs/16-troubleshooting/troubleshoot-csv-upload.md): How to diagnose and fix common CSV upload failures, column mapping errors, missing recipients, and scrambled previews.
- [QR Scans Missing or Not Tracked](https://help.thanks.io/docs/16-troubleshooting/troubleshoot-qr-scans-missing.md): How to diagnose and fix missing QR codes on delivered mailers, untracked scans, missing notifications, and webhook issues.
- [Send Wizard and Order Errors](https://help.thanks.io/docs/16-troubleshooting/troubleshoot-send-wizard-and-order-errors.md): How to diagnose and fix a stuck Send Mail Wizard, order errors after removing a recipient, and how to re-submit a corrected mailing.
- [Webhook Delivery Problems](https://help.thanks.io/docs/16-troubleshooting/troubleshoot-webhook-delivery.md): How to diagnose and fix webhooks not receiving events, duplicate events, missing fields, retry failures, and subaccount routing issues.