Subaccounts - FAQs
What is a subaccount?
A scoped tenant under your parent thanks.io account with its own isolated mailing lists, creatives, campaigns, orders, and webhooks.
How do I create a subaccount?
Go to Settings → Sub Accounts and click Add Sub Account. See Creating Subaccounts.
Do subaccounts have their own creatives?
Yes. Each subaccount has its own creatives (and the image and message templates underneath them), lists, and campaigns. Creatives always shows the active subaccount's library. Content does not carry over from the parent automatically.
How does billing work?
All subaccount usage is billed to the parent account. No separate billing per subaccount.
Can each subaccount have its own webhooks?
Yes. Webhooks are subaccount-scoped - each subaccount can have its own endpoints and event subscriptions.
How do I switch between accounts?
The account switcher at the bottom of the sidebar lets you switch between your main account and any subaccounts. Select the account you want from the list and the dashboard reloads in that context.
Why are some settings or features greyed out?
Certain items and features are only available when you are logged into the main (parent) account. If a setting appears greyed out or unavailable, switch back to your main account using the account switcher at the bottom of the sidebar and try again.