Skip to main content

Privacy & Compliance - FAQs

How does thanks.io handle recipient data?​

Recipient data is stored securely and used to produce and deliver your mailers. thanks.io does not sell recipient data. See the thanks.io Privacy Policy for full details.

Can I delete recipient data?​

Yes. Delete individual recipients from your mailing lists in the dashboard, or delete entire mailing lists. For bulk deletion, contact support.

Can I opt out recipients?​

Yes. Add them to a Suppression List - suppressed recipients are permanently skipped on all future sends.

Does thanks.io comply with GDPR?​

thanks.io does not make a blanket GDPR compliance claim. Review the Privacy Policy and consult your legal counsel for obligations as a data controller when mailing EU residents.

How do I delete my account?​

Contact at www.thanks.io. Account deletion is permanent - export any data you need first.

What are your support hours?​

Support is available Monday through Friday, 9am - 7pm Eastern time. Support is closed on weekends and holidays.

You can reach the team by email at support@thanks.io or via the help widget in the dashboard.

Do you offer live demos or calls?​

thanks.io does not offer 1-on-1 demo calls - the platform is designed to be self-serve and you can get started in minutes. Several resources are available to help: