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Billing - FAQs

What plans does thanks.io offer?​

Four tiers: Free, Business, Professional, and Enterprise (custom pricing). See thanks.io/pricing for current rates and features.

How does pricing work?​

Monthly plan fee + per-piece cost for each mailer you send. No minimums, no commitments. Postage is included in the per-piece price.

Is there a free plan?​

Yes. The Free plan has no monthly fee - you pay only per piece. Core single-piece sending is included.

Are there discounts for yearly billing?​

Yes. Annual billing includes a subscription discount shown during checkout.

Do you offer nonprofit pricing?​

Yes. Contact thanks.io to apply for discounted postage rates before placing your first order.

When am I charged?​

Monthly plan fee: at the start of each billing period. Per-piece charges: when your order is submitted. Data services: at the time of use.

What are data services?​

Pay-per-use lookups billed separately from your plan (address append, radius search, Print Protect, etc.). Available on all plans.

Can I get invoices?​

Yes. Download PDF invoices from Settings → Billing → Invoice History.

How do I upgrade my subscription?​

Go to Settings → Billing → Subscription or visit dashboard.thanks.io/profile/billing/subscription to upgrade to the Business, Annual Business, or Professional plan.

I have questions about the Enterprise plan​

Contact support@thanks.io for Enterprise pricing and options.

How does the $49 bonus credit work when I upgrade to the Business plan?​

The $49 bonus credit is a one-time credit - not a monthly recurring benefit. Unused bonus credits carry over each month until they are used up, at which point you purchase credits as needed. All credits are non-refundable but they never expire.

Why is my price different than I expected?​

Two settings can affect your per-piece cost beyond the base plan rate:

  • Print Protect - a flat fee added per postcard. You can adjust or remove it in your account Settings.
  • Postage class - First Class is the default and costs a few cents more per piece. Switching to Standard postage saves money but adds roughly 5 extra days to delivery, and Standard does not include tracking or return-to-sender service.

If I disable auto-recharge, will my campaigns keep sending?​

Only while you have enough credits. If a send/order would push your balance below $0, the send is blocked and you will see an "auto-recharge disabled" failure message.

warning

Disabling auto-recharge means mailers can stop once your balance goes below $0. Keep credits available or add funds manually to avoid delivery interruptions.

Can I still add funds manually if auto-recharge is disabled?​

Yes. Manual credit top-ups using Add Credits continue to work normally even when auto-recharge is disabled.

If I re-enable auto-recharge later, do I lose my previous recharge amount?​

No. Your previous auto-recharge amount is retained and applied again when you re-enable auto-recharge.

Is a return address required?​

No. A return address is optional.

In Account Settings → Mail Preferences, you can turn off Show Return Address to send without one. If Show Return Address is on and you use a custom return address, all required address fields must be completed before saving.

Can gift cards be emailed to recipients?​

No. Gift cards can only be sent through physical direct mail. Email delivery of gift card codes is not currently supported.

Why are $5 gift cards only available on paid plans?​

Two reasons:

  1. Fraud prevention - $5 cards on free accounts would make it easy to abuse the platform by creating multiple accounts to send gift cards to oneself.
  2. Flexible redemption billing - On paid plans, you are only charged for the gift card portion if the recipient actually redeems it. If they do not redeem, you only pay for the printing.

How long does a recipient have to redeem a gift card?​

thanks.io places no time limit on how long the QR code remains scannable. Once the recipient claims the card, the expiration policy is set by the issuing brand. Almost all major brands have no expiration date on gift card balances.

Can I cancel or deactivate a gift card the recipient has not received?​

Yes, if the gift card is still unredeemed.

You can now invalidate unredeemed gift cards directly from the Order Details page. This is useful if a gift card was sent by mistake, is no longer needed, or should be disabled before use.

If the gift card has already been redeemed, it cannot be invalidated.

Which gift card brands are available?​

Popular Picks: Amazon, Starbucks

Food & Dining: Applebee's, Baskin Robbins, Burger King, Chart House, Chili's, Chipotle, Cold Stone Creamery, Domino's, DoorDash, Dunkin' Donuts, Grubhub, IHOP, Morton's The Steakhouse, Omaha Steaks, On The Border, Outback Steakhouse, Panera, Papa John's, P.F. Chang's, Red Robin, Sheetz, SONIC, Taco Bell, TGI Fridays, Uber Eats, Wawa

Entertainment: AMC Theatres, Apple Gift Card, Cinemark, Fandango, GameStop, Google Play, Sony PlayStation, Regal, Microsoft Xbox

Gifts & Retail: 1-800-Flowers.com, Athleta, AutoZone, Baby Gap, Barnes & Noble, Bass Pro Shops, Build-A-Bear Workshop, Cabela's, Callaway, Crate & Barrel, CVS Pharmacy, eBay, Fanatics, Foot Locker, Go Play Golf, Guitar Center, Kohl's, Land's End, REI, Sephora, Spa Week

Travel & Transportation: Chevron, Delta Air Lines, Hotels.com, Lyft, Uber

Big Box & Home: Best Buy, The Home Depot, Target, Walmart, Wayfair