Frequently Asked Questions | thanks.io Help Center

❓Billing

Answers to common questions about plans, pricing, invoices, data services, and how charges work.

Answers to the most common questions about postage classes, delivery times, international delivery, and tracking.

Answers to common questions about CSV format requirements, required columns, custom fields, duplicates, and address errors.

Answers to common questions about how address verification works, why addresses fail, and how to fix them.

Answers to common questions about Duplicate Prevention, the 36-hour window, Suppression Lists, and how they differ.

Answers to common questions about handwriting-style rendering, AI Fonts, Realism Mode, white ink, and font customization.

Answers to common questions about Image Templates, Message Templates, Canva sync, dimensions, and the Branding Builder.

Answers to common questions about campaign types, evenFLOW, Neighbor Blast, pausing, and plan availability.

Answers to common questions about Rate My Content, replacement variables, AI Fonts, Realism Mode, and ThanksAI Studio.

Answers to common questions about adding QR codes to mailers, tracking scans, notifications, and the Global Scan List.

Answers to common questions about thanks.io integrations including Canva, HubSpot, Zapier, Shopify, n8n, and the embed widget.

Answers to common questions about the thanks.io REST API, authentication, webhooks, rate limits, and the MCP server.

Answers to common questions about creating subaccounts, billing, permissions, and switching between accounts.

Answers to common questions about how thanks.io handles recipient data, scan retention, opt-outs, and account deletion.