Skip to main content

Profile and Security

Your profile, password, and two-factor setting live on Settings → Profile. To get there, click your name in the top right of the dashboard to open the account menu, then choose Profile. Every settings page has the same menu down its left side (Account, Billing, Developer, and Audit Log), so you can move between them without reopening the account menu.

Update name, email, or phone​

  1. Open Settings → Profile.
  2. In the Contact Information card, update Name, Email Address, or Phone Number.
  3. Click Save Changes.

Name and email can't be left blank. The same card holds your QR scan and daily report notification switches - see Account Notifications.

Changing your email requires verification - a confirmation link is sent to the new address.

Change your password​

  1. Open Settings → Profile.
  2. In the Password card, enter a New Password and type it again in Confirm Password. Tick Show passwords if you want to check what you typed.
  3. Click Update Password.

If you've forgotten your password, use the Forgot Password link on the login page.

Two-Factor Authentication (2FA)​

  1. Open Settings → Profile.
  2. In the Two-Factor Authentication card, switch Require verification code on login on or off.

While it is on, a one-time code is emailed to you each time you sign in (valid for 10 minutes). It is on by default for every account. The switch saves as soon as you flip it.

Adding team members​

thanks.io does not support multiple logins for a single account. There is no way to add a second user with their own email and password who can access the same account.

If you need to manage separate brands, clients, or return addresses, subaccounts let you do that from the same login using the sub-account switcher at the bottom of the sidebar.

Return address​

Your return address is set on Settings → Mail Preferences, in the Return Address card.

  1. Click your name in the top right and choose Mail Preferences.
  2. In Return Address, set Show Return Address to choose whether a return address is printed. When it is off, mail is sent without a return address printed.
  3. If Show Return Address is on, enter Address Line 1, City, State, and ZIP Code (Address Line 2 is optional).
  4. Click Save Changes.

If Show Return Address is on, a complete address is required before you can save.

If you switch from a hidden return address back to showing one, the address fields start blank so you can enter your own details.

The return address you set here applies to all orders from this account. To use different return addresses automatically, use subaccounts - each subaccount can have its own return address. You can also show or hide the return address for a single order on the Review step of Send Mail.

Tips & best practices​

  • Enable 2FA if your account has API access or subaccounts - a compromised account could affect multiple clients.
  • Use a strong, unique password.
  • If you see an unrecognized login in your login history, change your password immediately and contact support.

Limits & gotchas​

  • 2FA OTP codes expire after 10 minutes.
  • 2FA is email-based - ensure your account email is accessible and not a shared inbox.