Account 'Balance,' Recharge & Credits

What are credits?

Credits are displayed in the top right of thanks.io and are used to pay for orders sent from your account. We use a credit system to manage the on-demand nature of direct mail sending.

When you purchase a Business Plan subscription, your first month's fee is credited back to your account as thanks.io credits.

Adding credits manually

The Add Credits card in your Billing → Payment Method settings lets you top up your balance at any time. Select a preset amount from the dropdown or type in a custom amount (minimum $10, maximum $5,000), then click Add Credits Now. Your card on file will be charged immediately and the amount will be added to your credit balance.

What is the Auto-Recharge setting?

If you're automating your mail, the Auto-Recharge Setting gives you predictability over your billing. Set an amount that reflects what you expect to spend per month on direct mail — your card will automatically be charged that amount whenever your credit balance drops to $0.

Example 1: Chad has a balance of $52.75 and an auto-recharge amount of $100. He sends 108 postcards at $0.49 each. He's 17 cents short, so his card is charged $100.17, leaving him with a $100 credit balance.

Example 2: Stacy has $5 in credits and a recharge of $10. She purchases a mailing list for $10.01. The $5 in credits are applied first, then $5.01 is charged to her card. Since this brings her balance to $0, the auto-recharge triggers and adds $10, leaving her with a $10 credit balance.

To update your auto-recharge amount, go to Billing → Payment Method, locate the Auto-Recharge Setting card, choose an amount, and click Save Changes.

Unrecognized charge?

A charge may be from a recent automation campaign, a gift card purchase, or a direct mail order. Review your transaction history under Billing → Billing History. If you still don't recognize the charge, contact us at support@thanks.io.