FAQ / Common Support Issues

common issues our clients experience

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15 articles in this collection
Written by Justin Tracy, Ryan Hartman, Melanie Hallsten and 1 other

How To Install The Thanks.io Chrome Extension

The latest thanks.io extension version is 3.12.
Shane Ryser avatar
Written by Shane Ryser
Updated over a week ago

How To Add A QR Code/Logo To Your Image Template

Use Canva to add custom elements to your postcards or letters.
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Written by Shane Ryser
Updated over a week ago

How To Use The Thanks.io Chrome Extension

This plugin for Google Chrome will allow you to quickly send direct mail or add an address to a mailing list in thanks.io
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Written by Shane Ryser
Updated over a week ago

Order Tracking/Delivery Status

Order tracking information is shown on the order details page.
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Written by Shane Ryser
Updated over a week ago

What is a recharge?/What is this charge on my card?

thanks.io will 'recharge' your account with credits so that you can send mail at any time without having to manually pay for each item.
Shane Ryser avatar
Written by Shane Ryser
Updated over a week ago

Cancelling Your Account

thanks.io does not leverage any contracts for subscriptions. You may 'cancel' at any time.
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Written by Shane Ryser
Updated over a week ago

Cancelling Or Editing Orders

Orders can only be cancelled within the one-hour cancel window. This article will explain further details.
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Written by Shane Ryser
Updated over a week ago

How To Track Campaign Results With Call Tracking Software

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Written by Ryan Hartman
Updated over a week ago

API Example

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Written by Justin Tracy
Updated over a week ago

How To Use Different Return Addresses

You can add 'Sub-Accounts' to thanks.io which allow you to group your images, templates, messages and return addresses together.
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Written by Shane Ryser
Updated over a week ago

Thanks.io Affiliate Program

Affiliate Reseller Program Details
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Written by Ryan Hartman
Updated over a week ago

Why Does My Order Status Say Error?

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Written by Ryan Hartman
Updated over a week ago

What Fields Can I Import Into Thanks.io

Ryan Hartman avatar
Written by Ryan Hartman
Updated over a week ago

My card was delivered with smudges, what gives??

Smudges on cards
Melanie Hallsten avatar
Written by Melanie Hallsten
Updated over a week ago

Photo Size & Template For Postcard Front

How to prepare and size your photo for uploading.
Justin Tracy avatar
Written by Justin Tracy
Updated over a week ago